Privacy Notice
Introduction
RobWDriving collects and processes your personal information in accordance with this privacy notice. This notice provides you with information regarding our obligations and your rights in compliance with the General Data Protection Regulation (GDPR).
Information That We Collect From You
We will collect data directly from you (the customer) during telephone conversations, from email, messaging, or from your parent(s) or anyone else that you give permission to provide such information required to book driving lessons and form a contract with RobWDriving. We may also collect payment data from telephone conversations, BACS transfers or from our website ecommerce facility.
How We Use Your Personal Data
- We use your personal data to provide our services or products to you. We may also use Customer Data to telephone, messaging, email and send you postal (direct mail), to ensure you are fully aware of our terms and conditions, booking confirmation and any other information we deem necessary to fulfil our contract with you.
- RobWDriving may use driving lesson recording devices, like dashcams or similar video recording devices that are utilised to enhance your training experience. The data and footage captured may also be used as evidence in the event of an insurance claim or police investigation. Audio recording is disabled.
- Upon the successful passing of your practical driving test, it’s our standard operating practice to request a photograph that we can place on our website robwdriving.com and social media such as Facebook, Instagram, LinkedIn for marketing purposes. It is your absolute right to consent to or refuse having a photo taken and for its use as part of our marketing strategy.
- We respect your privacy at all times. Your information will never be disclosed or shared with others without your consent, unless required to do so by law.
- User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer robwdriving.com website and RobWDriving business.
- Technical Data that includes data about use of our website and online services such as IP address, browser details, length of page visit, page views and navigation paths, access analytics, time zone settings and other technology on the devices to access robwdriving.com. The source of this data is from IONOS analytics tracking system. We may process this data to analyse use of robwdriving.com and other online services, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer robwdriving.com and RobWDriving business, to grow RobWDriving business and to decide RobWDriving marketing strategy.
Sharing or Disclosing Your Personal Data
Whilst RobWDriving will never disclose or share your data with others without your consent. RobWDriving uses third party processors to provide our services and are as follows;
- We use FBTC Accountancy Services as our accountants. FBTC Accountancy Services GDPR privacy policy via https://www.fbtc.co.uk/Terms/Privacy.
- We use RED Driving School MyRED to provide your progress record, lesson and outcome history and scheduling. RED Driving School GDPR privacy policy available via https://www.reddrivingschool.com/privacy/.
- We use MyDriveTime to provide your progress record, lesson and outcome history and scheduling. MyDriveTime GDPR privacy policy available via https://www.mydrivetime.co.uk/privacy-policy/.
- We use IONUS to provide the website and email services for RobWDriving. IONOS GDPR Privacy Policy via https://www.ionos.co.uk/terms-gtc/privacy-policy/.
- We ensure all processors acting on our behalf act in accordance with this privacy notice.
Your Rights
Under GDPR you have the right to access personal information that RobWDriving processes about you.
You can request from us information about;
- The personal data we hold about you
- The categories of personal data concerned
- The purposes of the processing
- Details to whom your personal data has/will be disclosed
- How long we retain your personal data
- If we did not collect the data directly from you, information about the source
You may also request from us the following;
- That we update any incomplete or inaccurate data about you
- Request that we delete your personal data in accordance with GDPR
You may request we action your rights by contacting us at contact@robwdriving.com.
To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request.
Security & Safeguarding Measures
All personal data collected is transferred and stored securely, using industry standard encryption protocols, and approved transfer mechanisms. Please note however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.
Rob Watts or any person acting on behalf of RobWDriving is trained on the importance of Privacy and Data Protection and will adhere to all set out in this privacy notice.
How Long We Retain Your Data
RobWDriving only retains personal information for as long as is necessary. For further details on our data retention periods please contact us by telephone, email or messaging.
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